Shipping policy

At ATMS, we aim to ensure a smooth and reliable shipping experience for all customers. The information below outlines how we process orders, how shipping is managed, and what you can expect once your purchase has been completed.

Order Processing

All orders are carefully reviewed and processed within 3–4 business days.
This timeframe allows us to confirm order details, prepare items for dispatch, and ensure that everything is packed securely. Please note that processing times do not include weekends or public holidays.

Shipping Timeframes

We offer standard delivery services within Australia. Once dispatched, orders generally arrive within 5–7 business days.
Delivery times may vary depending on your location, public holidays, or unforeseen postal delays. Rural and remote areas may experience slightly longer delivery windows.

Dispatch Notifications

As soon as your order has been sent, you will receive a dispatch confirmation email.
This notification will include relevant shipping details and, where available, tracking information so you can follow the progress of your delivery.

Shipping Costs

Shipping fees are automatically calculated at checkout based on the items in your cart and your delivery address.

  • All shipping charges are non‑refundable, except in cases where an item is confirmed to be faulty.
  • If your order contains multiple items, they may be shipped together or separately depending on stock availability and packing requirements.

Delivery Issues & Responsibilities

While ATMS strives to ensure timely and secure delivery, we are unable to accept responsibility for circumstances outside our control. These may include:

  • Delays caused by postal and courier services
  • Incorrect or incomplete delivery information provided at checkout
  • Delivery disruptions due to weather events, transport issues, or other unforeseen conditions

To help avoid delays, please ensure that all delivery details entered at checkout are accurate and complete.

Shipping Availability

At this time, ATMS ships only within Australia.
We do not offer international shipping or delivery to freight-forwarding addresses.

Need Assistance?

If you have questions about your order, delivery status, or our shipping policy, our team is here to help. Please contact us and we’ll be happy to assist you.